Privacy Policy For Sister X

Privacy Policy for Sister X Effective

Date:22nd October 2023

Last Updated:13th Nov 2025

Welcome to Sister X — a cleaning marketplace platform connecting clients with professional cleaners (“Service Providers”). Your privacy is important to us. This Privacy Policy explains how Sister X (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or use our website, mobile application, and related services (collectively referred to as the “Platform”). By using Sister X, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information

We Collect We collect both personal and non-personal data to enable efficient and secure use of our services.

1.1 Personal Information

When you create an account or use the Platform, we may collect: Full name, phone number, email address, and location Payment details (processed securely by third-party gateways) Profile photo and ID verification documents (for Service Providers) Service history, preferences, and feedback Communication records between users and support

1.2 Non-Personal Information

We may also collect: Device information (IP address, operating system, browser type) Usage data (pages visited, time spent, features used) Cookies and analytics data to improve user experience

2. How We Use Your Information

We use collected data for the following purposes: To create and manage user accounts To facilitate service bookings and secure payments To verify user identity and ensure platform safety To personalize content and service recommendations To provide customer support and handle disputes To send updates, promotions, and service-related notifications To comply with applicable legal obligations

3. Information Sharing and Disclosure

Sister X values confidentiality. We only share information when necessary to operate safely and legally.

3.1 With Other Users Clients: Your booking details and contact information may be shared with cleaners to complete your requested service. Cleaners: Your name, rating, and feedback may be visible to clients.

3.2 With Third Parties We may share data with: Payment processors for secure transaction handling Identity verification providers to confirm authenticity of cleaners Analytics and marketing partners (in compliance with privacy laws) Legal authorities, if required by law or court order We do not sell your personal information to any third party.

4. Data Protection and Security

We use technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or disclosure. While we take reasonable precautions, no system is entirely secure. You acknowledge that you share data at your own risk.

5. Data Retention

We retain personal data only as long as necessary to: Complete transactions and fulfill legal requirements Resolve disputes or enforce agreements Maintain platform integrity You can request deletion of your data at any time (see Section 8).

6. Cookies and Tracking

Technologies Sister X uses cookies to: Improve site functionality Store user preferences Analyze performance and traffic You may disable cookies through your browser settings, but some features may not function properly without them.

7. Independent Contractor and Service Agreement Relationship

Sister X is a marketplace, not an employer. Cleaners or Service Providers are independent contractors, not employees or agents of Sister X. When a client books a cleaner: Sister X only facilitates the connection and payment. The Service Agreement exists directly between the client and the cleaner. Sister X is not responsible for how services are performed. By using the Platform, you acknowledge and consent to this relationship structure.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to: Access or correct your personal data Request deletion of your account or data Withdraw consent for certain uses Opt out of promotional emails or marketing communications Requests can be sent to [insert contact email]. We may need to verify your identity before processing your request.

9. Liability Waiver

By using Sister X: You acknowledge that services are provided by independent contractors. Sister X is not liable for property damage, injury, or loss resulting from services rendered through the platform. Any disputes, damages, or claims arising from a booking must be resolved directly between the client and the cleaner. Sister X’s liability is limited to the maximum amount paid for the affected transaction.

10. International Data Transfers

If you access Sister X from outside our operating country, your information may be transferred and processed in countries that may have different data protection laws. By using the Platform, you consent to this transfer and processing.

11. Children’s Privacy

Sister X does not knowingly collect data from individuals under 18 years old. If we discover that we have inadvertently collected data from minors, it will be deleted immediately.

12. Changes to This Privacy Policy

Sister X may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of the Platform after changes means you accept the new version.

13. Contact Us For privacy-related questions, concerns, or requests, please contact: Sister X Privacy Office

📧 Email: info@sisterx.org

🌐 Website:https://sisterx.org/

📞 Phone: +1 (808) 855-4833